This Software as a Service (SaaS) Agreement is used when the end user wishes to eliminate its fixed and overhead costs for hardware and software by accessing software or hardware applications from the licensor online.

Services in the agreement may include network services, storage applications, or ad servers that can be rapidly provisioned and released with minimal management effort or service provider interaction. Key issues to consider are: (i) defining your goals and measurable performance requirements, (ii) conducting due diligence, (iii) determining the pricing model, and (iv) exiting the relationship. The agreement sets forth the general terms and conditions that will govern the parties’ relationship. This document has been drafted with terms that favor the end user of the services.

What does the SaaS Agreement cover?

• The license to use the service.

• Invoicing and late payments.

• Data security and recovery.

• Intellectual property.

• Indemnification.

• Additional support provided by the licensor.